Terms of service

[CONFIRM] These terms are a working draft. Have them reviewed against your insurance policy wording and your registered company details before the site goes live.

Quotes

A quote is based on the information you give us: the addresses, the floor at each end, whether there is a lift, and the volume and nature of what is being moved. It is a fixed price for that job as described, and it does not change because the work took longer than either of us expected.

The price can change only if what we find materially differs from what was described. Examples are a significantly larger volume, an additional floor, an additional address, or access that was described as available and is not. Where that happens we will tell you the revised figure before continuing rather than adding it to the invoice afterwards.

Quotes are valid for 30 days unless stated otherwise.

What the price includes

The crew, the vehicle, wrapping materials, fuel and mileage, the Congestion Charge and ULEZ where they apply, and our insurance cover. Council bay suspensions, packing services, waste clearance and third party storage fees are quoted separately where they apply.

Booking, deposits and payment

A booking is confirmed when we have agreed a date and you have accepted the quote in writing. For larger moves, and for any job requiring a bay suspension, we may ask for a deposit. Suspension costs are paid to the council in advance and are not refundable once granted.

Payment is due on completion unless we have agreed otherwise in writing. Business customers may be invoiced on agreed terms.

Cancellation and rescheduling

Tell us as early as you can. We will move a date without charge wherever we can fill the slot. Cancellations at short notice, where a crew and vehicle have been committed, may be charged, and any bay suspension already paid for is charged at cost. The applicable terms are set out in your quote.

Access, parking and delays

You are responsible for telling us accurately about access at both ends, including floors, lifts, staircases, parking restrictions and any building rules such as booked loading slots or goods lift bookings. Where you ask us to deal with a concierge, estate office or council directly we will do so, but we cannot guarantee a third party will grant access or a suspension.

We are not liable for parking penalties issued where you have directed us to park in a specific place against our advice.

Items we will not carry

Hazardous goods, including gas bottles, fuel, chemicals, paint in quantity, asbestos, clinical waste and tyres. Live animals. Cash, jewellery, and documents of value such as passports and deeds, which you should carry yourself. We may decline any item we reasonably consider unsafe to move or impossible to move through the available access.

Liability and insurance

We hold goods in transit and public liability insurance. Claims for loss or damage must be notified to us in writing within seven days of the move. We are not liable for damage to items you have packed yourself where the damage results from inadequate packing, for pre-existing damage or wear, for mechanical or electrical failure of appliances where there is no external damage, or for damage caused by moving an item through access you instructed us to use after we advised against it.

For items of unusual value, tell us before the move so cover can be confirmed in writing. Undeclared high value items are covered only to our standard limit.

Waste clearance

Waste is disposed of at a licensed facility and transfer documentation is available on request. We cannot accept hazardous waste as part of a general clearance.

Complaints

Contact us at quotes@manandvancentrallondon.co.uk. We will acknowledge within two working days and aim to resolve within fourteen.

Governing law

These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of its courts. Nothing here affects your statutory rights as a consumer.